Describe the problem in plain language
Start with what your team already knows. Is material escaping at the loading point, building up along the return run, or collecting beside a particular section? Does the issue appear continuously or mainly when the feed changes? Separate dust from coarse material loss where possible. A short description of the location, frequency and effect on housekeeping gives your supplier a clearer starting point than a request for replacement skirting alone.
Build a picture of the application
Gather the belt width, belt speed, conveyed material and usual throughput from existing equipment records. Include the approximate material size range and whether it arrives wet, dry or sticky. If available, attach drawings of the transfer arrangement, the current support equipment and the installed sealing components. Existing photographs and maintenance reports can help show how the components fit together. Note any known limits on space or maintenance access.
Explain what has already been tried
Summarise earlier changes to liners, skirting, belt support or transfer components, and whether those changes helped. Include the replacement intervals recorded by your maintenance team and any recurring belt damage. Richwood's approach considers support, sealing and containment together, so the history may help identify which product families deserve discussion. It also helps the supplier avoid recommending an option your team has already evaluated.
Define the outcome and the next decision
Be specific about your priority: less cleanup, more predictable wear, improved containment or easier replacement of consumable parts. Share the planned maintenance window and whether you need an initial options review, budget pricing or a detailed quotation. Ask which additional dimensions or application details are needed before a recommendation can be confirmed. The aim is a well-scoped enquiry that supports a site-specific assessment.
Product information
This guide helps prepare a product enquiry. Refer to manufacturer documentation and your site procedures for specifications and work requirements.
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